JetBlue issues an apology after Jewish customers tickets were cancelled without notice

Paul Faust chronicled his side of the story which led to his tickets being cancelled and JetBlue making a change to uniform policy.
Planes at San Francisco International Airport (SFO)
Planes at San Francisco International Airport (SFO) / Anadolu/GettyImages

The Israel-Hamas war is a major conflict that is impacting the world on several levels. As protests and demands continue, other interactions occur that are a direct result of the ongoing fighting in that part of the world. JetBlue was recently involved in a headline-grabbing moment when a Jewish passengers tickets were canceled after an interaction with a flight attendant wearing a “Free Palestine” pin. 

Paul Faust is the customer in question. He took to social media to share his side of the story. 

“I noticed the flight attendant sitting in the jump seat right in front of me was wearing a Free Palestine pin. Also a Black Lives Matter pin. And another pin, I don’t remember what. It upset me and I decided I’m not going to say anything, it’s not worth the debate,” Faust said. 

He further details his side of the story about the attendant’s actions, speaking to the head flight attendant, the interactions with the authorities when he departed the plane, and speaking with customer service after learning that his flights were canceled. Faust firmly denies any of the claims that were levied against him. As his story started trending on social media, several commenters called for boycotts against the airlines or questioned if the company has an official dress code for staffers. 

JetBlue later issued an apology for the situation. 

“We have changed our uniform policy to make clear that on board the aircraft is not the right place for crewmembers to advocate positions on certain issues or political topics. Going forward crewmembers will only be permitted to wear pins approved or issued by JetBlue,” the statement read. “We have reached out to listen to Mr. Faust and offer our apologies for the breakdown in our policies during his flight. We hope with these actions we can welcome him back onto a JetBlue flight in the future.”

The Israel-Hamas war continues to populate headlines after the October 7 attack in Israel led to the ongoing attacks in which approximately 35,000 Palestinines have been killed.